Thank you for choosing Pensoom. We strive to ensure that our customers are satisfied with their purchases. Please find our Returns & Refunds policy below:

Requesting a Refund or Returning an Item: 

To request a refund or initiate a return, please follow the process below based on different circumstances:

• Faulty Items: In the case of receiving a faulty item, please notify us within 7 days of receiving your order. We will arrange for a replacement or issue a refund upon return.
• Damaged Items: If your item arrives damaged, please contact us within 7 days of delivery with supporting photos. We will provide instructions for return and issue a replacement or refund.
• Wrong Product Received: If you receive the wrong product, contact us within 7 days of delivery. We will guide you through the return process and send you the correct item.
• Non-Arrival: If your order never arrives, please contact us within 30 days of placing the order. We will investigate the issue and offer a refund or replacement accordingly.

Cancellation After Ordering:

If you wish to cancel your order after placing it, please contact us as soon as possible. Cancellations are only accepted before the order is processed for shipping.

Return Timeframe:

To qualify for a return, the item must be unused, in its original condition, and with all tags attached. Returns are accepted within 30 days from the purchase date.

Refund Processing Time:

Refunds will be processed within 5-7 business days after receiving the returned item. The actual time it takes to receive the refund may vary depending on the payment method used.

If you have any questions or concerns regarding our Returns & Refunds policy, please reach out to our support team at:

Email: support@pensoom.com

Address: 444 Cherry St, Hartman, AR 72840-9486, United States

Thank you for choosing Pensoom!